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Returns and refunds

We gladly accept returns, refunds and exchanges for whatever reason!
  • Change your mind? Not a problem just email us within 14 days and return the item within 30 days of delivery for a full refund. 
  • Faulty item? Mail us within 30 days for a full refund
  • We only ask that you cover the cost of returning items and return them in the same condition you received, where applicable, in the original packaging. If your item is faulty return postage will be paid.
  • Original shipping costs will not be refunded unless the item is faulty.

Any returned items which can not be resold will be donated to a local charity. 

Sale items (excluding fashion) can not be returned unless they arrive faulty. Fashion items in the sale may be exchanged for a different size or product within 14 days

Returns to be sent to:

Hola BB
Vijverweg 2

Please make sure your order number is visible on the package. This allows the return process to be taken care of more quickly. If the original sticker with your order number is still on the packaging that works well for us. If not, kindly attach a note to the package with your order number. Thank you!