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Sinterklaas is coming to town! Shop our favourite gifts and make someone extra happy this weekend
Sinterklaas is coming to town! Shop our favourite gifts and make someone extra happy this weekend

Returns and refunds

During this festive period we're extending our returns policy for the festive season
All purchases made in December will have until 30th January to be returned.
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We gladly accept returns, refunds and exchanges for whatever reason.
Please download and complete the following form to include in your package, returns without this information can not be processed.
  • Change your mind? Not a problem just email us within 14 days and return the item within 30 days of delivery for a full refund. 
  • Faulty item? Mail us within 30 days for a full refund
  • We only ask that you cover the cost of returning items and return them in the same condition you received, where applicable, in the original packaging. If your item is faulty return postage will be paid.
  • Original shipping costs will not be refunded unless the item is faulty.

Any returned items which can not be resold will be donated to a local charity. 

Sale items (excluding fashion) can not be returned unless they arrive faulty. Fashion items in the sale may be exchanged for a different size or product within 14 days.