Once your order is processed by our warehouse you will receive a shipping confirmation followed by emails from PostNL to confirm your delivery time and date.
All orders are shipped within 1-2 days and you'll receive an email once your items are on their way to you. If your order includes multiple boxes separate tracking codes will be sent via email.
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We aim to ship all orders placed by 1pm weekdays the same day
Please note above shipping times do not apply to*
- Preorder products
- Personalised jewellery - shipped out 3-5 business days
- Orders shipped directly from brands, these are mentioned on the product page
- In-store furniture collection
- Large furniture Quax, We Are Bitte
- Seasonal periods - Black Friday, Christmas, Sales
Large furniture orders from our Quax, We are Bitte collections have the following delivery options:
- Collection in store
- 2 man delivery on a set date - delivery to the ground floor only - up to 4 week delivery times
Hola BB posts small parcels worldwide and furniture orders to most EU countries. Shipping costs and permissions are calculated at checkout. If your country is not listed then please do get in touch with us here.
If you have a more general question about shipping please check out our FAQs page
- NL under €75: €4.95
- NL over €75: FREE
- BE under €100: €5.95
- BE over €100: Free
- DE: €9.95, Furniture from €25, rates calculated during checkout
- FR: €15, Furniture from €25, rates calculated during checkout
- AT: €15, Furniture rates calculated during checkout
- DK: €15 , Furniture rates calculated during checkout
- ES: €20 , Furniture rates calculated during checkout
- SE: €15 , Furniture rates calculated during checkout
- UK: €25 (excluding furniture/large items) - Import tax will be charged by UK customs once the order has reached the UK.
- We ship all products immediately except for those on preorder. We expect those items to be delivered within 2-4 week due to UK customs delays.
- At this time Nov 2023 Due to a backlog at Royal Mail, there are currently delays in the delivery of mail and packages to and from the United Kingdom.
- It is important to follow your shipment through Parcel Force using the Post NL reference code.
- Once it has reached the depot for customs clearance it is recommended that you contact the depot to arrange payment to expedite delivery to your home.
Missing packages - Do not worry, if your package goes missing we will investigate with the shipping provider to find it. Please always allow 4 working days before getting in touch.
In the unfortunate event that it is lost we will arrange a replacement. Please note investigations can take up to 10 business days we will always aim to expedite this where possible.
Hola BB uses only 100% recyclable materials to pack and post your orders.